Storage Operations & Management
Focused Attention to Each Property
SKS Management assigns no more than seven
properties to one district or regional manager. Whereas other self storage management companies overload their district managers with 12 or more stores to oversee.
At least
one SKS partner participates in a monthly recap meeting for each property where everything from rent management, operations, marketing and performance against budget are reviewed.
We care for your property as if it were our own. From routine upkeep to unexpected repairs, SKS manages all maintenance needs from finding the right vendors to ensuring the work is complete to keeping your property clean and well-maintained.
With
over 90% of tenants saying they prefer to interact in person rather than with a remote or AI agent, we work to keep offices staffed so there is always a familiar face to greet customers and answer the phone. For overflow calls, after hour service, and for locations where remote management makes sense, we have our own contracted call center with dedicated agents to serve our managed properties with the same care as our onsite teams.
Operations and management services include:
Staffing & Training
- Hiring and supervising all onsite employees
- Sales and operations training
- Call center supervision
Financial Management
- Revenue management, including pricing and tenant rent increases
- Full accounting and financial statement preparation (GAAP compliant)
- Budget creation, tracking, and comprehensive monthly operational and financial reports
Marketing & Advertising
- Website, reputation, and social media management
- Print Advertising creation, development, and implementation
- Search engine optimization (SEO) and digital marketing reporting
Facility Operations
- Maintenance and repair, contracting and oversight
- Volume purchasing benefits
- Risk management
Tenant & Ancillary Income Management
- Auditing and delinquency control, including auctions
- Ancillary income management (tenant insurance, enhanced security, move-in truck programs, supply stores)
Employee Development
At SKS, we believe that happy employees make happy customers. It is this commitment to fostering an environment where employees can thrive, grow, and succeed that has led to more than half of our team staying with us for over 15 years. Having so many long-term team members allows us to hire and promote from within, preserving invaluable institutional knowledge and relationships that strengthen the culture and support growth.
